Issue Reported : Signature is not displayed
Solution: There may be a case that signature is not uploaded in Finacle. In such cases, system will show the below details:
A discrepancy is added in DBA Plus to check whether the signatures are within 25 KB. All the signatures which were within 25KB will be migrated. It was noticed that few signatures which were well within 25KB were also dropped. Now all the signatures which were dropped due to file size have been migrated.
Any signatures present in Sanchay Post database which is above 25kb size shall be dropped while migrating in Finacle. After the data upload, as a part of the recon details, Infosys shall provide the details of signatures dropped during upload. POs need to ensure that when the customer whose signature is dropped comes to the PO, fresh signature mandate is captured using a new 'account opening form' and customer's transaction is allowed based on the fresh signature mandate. POs to ensure that the account opening form is clearly identified by writing 'Signature mandate' on top of first page of the form . They should also clearly mention the CIF id and account number on the form. The form shall be sent to CPC for scanning and upload of signature in Finacle.
