DUPLICATE CERTIFICATES IN DOP FINACLE

Scenario

• When the NSC/KVP customer lost his/her certificate then the customer applies for duplicate certificates, What is the procedure for issuing the duplicate certificates in DOP Finacle ? How to deal this is explained step by step.
• Ensure that the sanction completed from the sanctioning authority before issuing the duplicate certificate.
• Note that issue of duplicate certificate is permitted only to postmaster logion

Step by Step Procedure for issuing the Duplicate certificates in DOP Finacle

• There are 2 steps for the process of issuing the duplicate certificates in DOP Finacle they are mentioned as follows

1. Take the inventory from the external source(i.e., ZZ-EXT to DL-DL) and give the inventory to postmaster user id (DL-DL to EM-Postmaster id)
2. Issue the certificates after taking the inventory using the menu option HDUDRP which is the postmaster menu.

Step1:-

Inventory movement from the external to employee

• Take the inventory from the external source using the menu option HIMC from the external source to double lock i.e., ZZ-EXT to DL-DL and verify the same in the same user id.
• Now move the inventory from double lock (DL-DL) to employee i.e., to the postmaster user id.(EM-postmaster user id)
• The detailed procedure for inventory movement in DOP Fiancle click here
• Make sure that after printing 1st set i.e., 1st customer duplicate certificates take the next set of duplicates certificates in order to overcome the overlapping of the certificates in the system i..e, if there are 2 sets of duplicate certificates complete the 1 set printing then after only take the 2nd set to print the duplicate certificates.

Step 2:-

Printing of Duplicate Certificates

• The menu option used for printing the duplicate certificates in DOP Finacle is HDUDRP

HDUDRP means Deposit Receipt Print[Duplicate]

• This is postmaster menu
• Invoke the menu HDUDRP then enter the CIF id as shown

Then click on Go then the system will display the list of certificates available for the customer as shown in the figure

Then click on Accept then the system will show the new certificate which we have taken in the inventory as shown

 Then click on Submit then the system will display the details to be printed on the certificate as shown

Then click on print then the system will display the printer options as shown

Then click on print then the system will ask confirmation on printing the certificate as shown in the figure

Repeat the same procedure for all the certificates then finally after printing all the certificates the system will display the message "the deposit receipts printed successfully" as shown